Create Manual or Complimentary Ticket Orders

Issue tickets from the organiser dashboard for box office sales, guest lists, sponsors, invoices, external payments, and payment-link reservations.

Article guidance

Manual orders let staff create ticket orders from inside the ticketing workspace. They are useful for box office sales, sponsor allocations, guest lists, phone orders, complimentary tickets, external payments, and invoice workflows. They still use ticket setup, rules, inventory, promo codes, holder details, and audit history.

Before creating a manual order

You need the sell ticketing permission.
The ticketed event needs active ticket types.
Rules, schedule requirements, promo restrictions, and inventory still apply.
Customer email should be real whenever possible so links, receipts, resends, and payment requests work.
Decide the tender path before issuing tickets or reserving stock.

Tender paths

Cash received: use when the buyer has paid cash outside SmartGig.
Card terminal paid: use when payment was taken through an external card terminal.
External payment: use for bank transfer, another payment provider, or another confirmed payment path.
Complimentary issue: use for tickets that should not count as paid revenue.
Reserve pending payment: use when you want to hold stock while payment is still expected.
Send payment link: use when the buyer should complete secure payment through SmartGig after the manual order is created.
Invoice pending: use where payment will be handled through an invoice workflow before final settlement.

Create the order

Open Orders: Go to the ticketed event Orders page.
Enter customer details: Add name, email, and optional phone.
Choose tender: Select cash, card terminal, external payment, complimentary, reserve pending, payment link, or invoice.
Add ticket lines: Choose ticket types, schedule items, quantities, and promo code where appropriate.
Add holder details and answers: Complete any required ticket holder details or checkout questions.
Create order: SmartGig checks the same inventory and rule constraints used by public checkout.

After creation

Paid external tender paths can issue tickets immediately.
Complimentary issues do not inflate paid revenue.
Payment-link orders send the buyer a secure payment link and remain pending until paid.
Pending or failed-payment orders can later be marked paid, issued, expired, or sent a fresh payment link from order detail.
Manual order creation, payment links, and settlement actions are written to the audit trail.