Sell general admission or allocated tickets from a branded public page. Build the room with rows, aisles, stages and entrances, set labelled price bands, then let buyers choose exact seats or use Best Available before they pay.
SmartGig can also pace checkout during high-demand spikes, issue QR tickets and receipts, handle payments and refunds, and show gate teams the seat and recommended door when a ticket is scanned.
Because ticketing lives inside the event workspace, sales, support, finance, reporting, and entry activity are not another export to reconcile later.
14-day trial · No card required
Smartonbury Festival · Live workspace
Seat choice, sales, QR tickets and gate scans
Most ticketing problems do not stop at checkout. A buyer needs the link again. A card fails. A refund needs proof. A gate scan gets stopped. Finance needs the numbers.
SmartGig keeps the order, buyer, payment, promo, ticket, refund, scan, communication, and audit trail connected to the event, so your team is not reconstructing the story afterwards.
A theatre, grandstand or arena rarely arrives as one neat rectangle. There are aisles, curved rows, wheelchair spaces, restricted views, entrances, stages and seats that cost more than the ones behind them.
SmartGig keeps general admission as the default. Choose allocated tickets only when the event needs them, then generate rows, shape the room, reuse venue templates and make individual exceptions without rebuilding every seat by hand.
On the gate, nobody wants a philosophical debate with a QR code. In finance, nobody wants a refund, chargeback, or manual payment with no trail.
SmartGig gives staff clear scan results, override reasons, scanner attribution, order timelines, refund receipts, ledger-backed reports, and dispute notes tied back to the real ticket order.
Run general admission, allocated seating, public sales, buyer self-service, event-day scanning, finance work, reporting, and audit from one connected ticketing workspace.
Use setup paths, readiness checks, preview links, policy and support checks, payment readiness, starter tickets, and publish guidance before sales open.
Create reusable venue maps with levels, sections, blocks, generated rows, aisle breaks, stages, walkways, entrances, accessible places and individually editable seats. Assign labelled price bands and keep availability separate for every performance.
Let buyers choose exact seats on a pan-and-zoom map, use Best Available for a contiguous group, compare colour-and-label price bands and prices, then see the seat and recommended entrance on orders, calendars and ticket PDFs.
When demand spikes, SmartGig can show a buyer-friendly queue, pace admission into checkout, show position and timers, and only admit active buyers into quote and order creation.
Control capacities, sale windows, per-order and per-buyer limits, invite codes, approved emails, email domains, promo batches, promo scopes, dependencies, clashes, and minimum spend rules.
Take online card payments, free orders, complimentary issues, cash, card-terminal, external, invoice, and payment-link orders, with retries, timelines, exact per-seat refunds, receipts, and failed-refund recovery.
Run QR scanning with the SmartGig Scanner iPhone app, show Seat and Door prominently, search manually, protect against duplicates, check entry windows, capture override reasons, and keep a different assigned gate as helpful guidance rather than a rejection.
Track sales mix, capacity, promo performance, attendance, gate coverage, refunds, disputes, ledger net revenue, settlement estimates, generated CSV snapshots, audit trails, health queues, and retention controls.
Keep each ticket useful to the people selling, supporting, scanning, refunding, and reporting on the event.
Add the ticket range. If the event uses allocated seating, build or reuse the venue map, add rows, aisles and entrances, assign price bands, map performances, then pass the publish checks.
Let buyers choose quantities and a performance, then select exact seats or find a group together while SmartGig checks live availability, access, prices, limits and waiting-room admission.
Handle manual seated sales, house blocks, seat moves or swaps, failed payment retries, buyer lookup links, resends, attendee edits, refunds, chargebacks, notes, and communication history in context.
Scan tickets with the seat and recommended door in view, search manually, log overrides, watch gate activity, export entrance lists, review finance reports, and keep the audit trail attached to the event.
Start a trial or book a demo to see allocated seat maps, buyer seat choice, public checkout, automatic high-demand protection, order management, refunds, reports, and gate check-in working from one SmartGig event.
