Event ticketing software for allocated seats, sales and check-in.
SmartGig event ticketing software supports general admission and allocated seating, with venue maps, exact seat choice, sales, orders, payments, refunds, QR tickets and gate scanning inside the event workspace.
The order keeps the seat, payment, refund and scan history together, so support, finance and gate teams are working from the same facts.
When someone asks what’s happening, you should have the answer.
SmartGig keeps applications, payments, plans and event-day details with the event, ready for the people who need them.
Public ticketing with control
Create branded ticket pages that are simple for buyers and useful for organisers.
Set ticket types, capacities, sale windows, schedules, entry windows, holder details, policy links, checkout questions, and calendar-ready ticket delivery.
Use invite codes, approved emails, email domains, promo batches, promo scopes, dependencies, clashes, and minimum spend rules where the event needs them.
Take Stripe card payments, complimentary orders, manual tenders, external payments, invoices, and payment links.
Allocated seating without the usual map headache
Theatres, grandstands and seated venues need more than a capacity box. SmartGig gives event managers a practical seat-map builder and gives buyers the familiar choose-your-seat experience.
Generate straight, staggered, curved or fanned rows, add visual aisle breaks, and place stages, walkways, walls, obstructions, labels and entrances around the room.
Assign labelled price bands, wheelchair and companion places, restricted-view seats, house blocks and best-entrance guidance at section, row or individual-seat level.
Let buyers select exact seats or use Best Available for a contiguous group, then carry section, row, seat, band and recommended door onto tickets, emails, reports and scanner results.
Automatic high-demand waiting rooms
For rare launches where demand arrives all at once, SmartGig can automatically pace checkout instead of sending everyone through quote and order creation at once.
SmartGig watches high-demand checkout activity, then activates the waiting room when a launch needs a calmer flow.
Show buyers a clear high-demand checkout panel with join, position, waiting copy, and a checkout-window timer when their turn opens.
Keep inventory protection in checkout itself: waiting does not reserve tickets, and stock is checked again before orders are created.
Order support without guesswork
When buyers need help, SmartGig keeps the order, buyer, payment, ticket, refund, scan, email, and audit detail together.
Manage failed payment retries, buyer lookup links, resends, attendee edits, ticket lifecycle, transfers, notes, and communication history.
Handle item-level refunds, receipts, disputes, chargebacks, and failed-refund recovery with traceable history.
Use reports for sales mix, capacity, promo performance, attendance, refunds, ledger net revenue, and settlement estimates.
Gate scanning with the order details in view
Entry teams need a clear scan result, the reason for any rejection and a safe way to record an override.
Run QR scanning, manual search, scanner-code access, gate and device assignments, duplicate protection, early and late entry checks, override reasons, and group check-in.
Connect public attendee and accessibility maps from Site Plan where the event uses them.
Review gate coverage, scan history, no-shows, revoked scanner access, health queues, audit trails, and retention controls after the event.
Ticketing that supports the rest of the event
If ticketing is detached from the event workspace, every buyer question, refund, gate issue and attendance report becomes another export to reconcile. SmartGig keeps ticketing close to the event operation.
Connect ticket schedules, attendee details, payments, refunds and scan history to the event workspace.
Use ticketing alongside site plans, stage schedules and trader management for mixed public events.
Give scanner users focused access for QR code check-in without opening the wider organiser workspace.
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Payments, reporting and buyer support
Good event ticketing software needs to be useful after the payment succeeds, because support and finance questions usually arrive later.
