Event ticketing software that stays useful after checkout.
Selling the ticket is the neat part. The rest is where things get interesting: failed payments, buyer questions, attendee changes, refunds, promo codes, gate scans, disputes, finance reports, no-shows, and the eternal "can you resend my ticket?"
SmartGig keeps ticketing inside the event workspace, so sales, support, finance, entry, and reporting all work from the same record.
Public ticketing with control
Create branded ticket pages that are simple for buyers and useful for organisers.
- Set ticket types, capacities, sale windows, schedules, entry windows, holder details, policy links, checkout questions, and calendar-ready ticket delivery.
- Use invite codes, approved emails, email domains, promo batches, promo scopes, dependencies, clashes, and minimum spend rules where the event needs them.
- Take Stripe card payments, complimentary orders, manual tenders, external payments, invoices, and payment links.
Order support without guesswork
When buyers need help, SmartGig keeps the order, buyer, payment, ticket, refund, scan, email, and audit detail together.
- Manage failed payment retries, buyer lookup links, resends, attendee edits, ticket lifecycle, transfers, notes, and communication history.
- Handle item-level refunds, receipts, disputes, chargebacks, and failed-refund recovery with traceable records.
- Use reports for sales mix, capacity, promo performance, attendance, refunds, ledger net revenue, and settlement estimates.
Gate scanning connected to the event
Entry teams need fast answers, not a philosophical conversation with a QR code.
- Run QR scanning, manual search, scanner-code access, gate and device assignments, duplicate protection, early and late entry checks, override reasons, and group check-in.
- Connect public attendee and accessibility maps from Site Plan where the event uses them.
- Review gate coverage, scan history, no-shows, revoked scanner access, health queues, audit trails, and retention controls after the event.