Ticket Types, Schedules, Capacity, and Passes

Set up the tickets customers can buy, including prices, capacity, sale windows, schedule choices, add-ons, reusable passes, and entry windows.

Article guidance

Ticket types are the products customers choose at checkout. Schedule items are optional date, time, slot, session, workshop, or entry records that can be linked to ticket types. Together they decide what can be bought, when it can be bought, how much stock is available, and what the ticket means at the gate.

Ticket type settings

Name, description, category, price, and booking fee are what buyers use to understand the ticket.
Capacity limits how many tickets of that type can be issued.
Sale windows control when the ticket can be bought.
Minimum and maximum per order shape basket size.
Maximum per customer prevents repeat orders from the same email from exceeding your limit.
Hidden tickets can be kept out of ordinary public display.
Password-protected tickets require a buyer to enter the matching password.
Add-on tickets should be used for extras that normally depend on another entry ticket.
Sort order controls how tickets appear to buyers.

Schedule items and entry windows

Use schedule items when buyers need to choose a day, session, timed entry, workshop, performance, or programme slot.
A schedule item can have its own capacity. That capacity is shared across ticket types linked to the same schedule item.
A ticket type can require schedule selection when every buyer must choose a slot before checkout.
Entry windows tell buyers and gate teams when a ticket should be accepted.
Bulk schedule creation helps build repeated slots without entering each row by hand.
The schedule list and calendar views help spot gaps, duplicate sessions, and clashes.

Ticket use patterns

One ticket for one entry is the ordinary setup for most events.
Reusable passes allow more than one accepted check-in when the ticket type is configured that way.
Selected-session tickets restrict the ticket to allowed schedule items.
Add-on tickets should be paired with rules so buyers cannot buy the extra without the required main ticket.
Capacity should be checked at ticket type level and, where schedules are used, at schedule level too.

A safe setup order

Create the core entry tickets: Add the tickets buyers are most likely to understand first.
Add schedule items only when needed: Do not create schedule complexity for a simple event with one arrival pattern.
Link ticket types to schedules: Use required schedule selection when buyers must choose a slot.
Check capacities: Make sure ticket type capacity and schedule capacity match the real venue or session limit.
Preview checkout: Check buyer wording, available states, sold-out states, and the quantity controls before launch.