Public Ticket Checkout and Buyer Orders

Understand what buyers see, how checkout reserves stock, how payment is completed, and how customers recover tickets after purchase.

Article guidance

The public ticket page is the buyer-facing part of Ticketing. Buyers choose ticket quantities, select required sessions or entry slots, enter buyer and holder details, answer required questions, apply promo codes, accept terms, and complete payment where needed. SmartGig then creates the order, issues tickets when payment rules allow it, and gives the buyer a secure order page.

What buyers can do

View event description, venue, dates, policies, FAQs, and available tickets.
See ticket availability, sold-out states, sale-window messages, low-availability signals, and per-order limits.
Select ticket quantities and schedule items where the ticket requires a session or slot.
Enter ticket holder details and answer required checkout questions.
Apply valid promo codes.
Review subtotal, booking fees, discounts, taxes where shown, and final total.
Pay by Stripe where paid checkout is available, or complete free orders where allowed.
Open a secure order page after checkout.
Download mobile tickets, ticket PDFs, ticket bundles, a receipt PDF, and an add-to-calendar file where available.

Order and payment states

Checkout checks inventory and rules before the order is created.
Paid checkout can reserve stock while the buyer completes secure card payment.
Succeeded payment issues tickets and makes the order page useful for entry.
Pending payment means the order is reserved but still needs payment or settlement before tickets are fully issued.
Failed payment may still be retryable while the reservation is live.
Expired payment means the reservation has passed its deadline and stock can be released.
Free or complimentary orders can issue without Stripe payment where the setup allows it.

Buyer self-service

The secure order link lets buyers return to their order without a full SmartGig account.
The public lookup form can send a fresh secure link when the buyer enters the matching email and optional order reference.
Lookup responses do not reveal whether an email exists, which protects buyer privacy.
Payment retry panels appear on eligible pending or failed orders while they can still be paid.
Calendar and PDF downloads help buyers keep their ticket details outside their inbox.

Support a buyer order

Open the ticketed event: Use Ticketing > Events and choose the event.
Open Orders: Search by order reference, customer, payment status, ticket type, schedule item, promo code, source, or date range.
Open the order detail: Review items, tickets, payment state, refunds, communications, notification delivery, notes, and timeline.
Resend or rotate links if needed: Use resend or payment-link actions when the buyer cannot find the original email or needs to retry payment.
Use the timeline: Check whether confirmations, links, refunds, notes, or ticket actions already happened before repeating support work.