Troubleshoot Stage Manager Setup
Work through missing modules, empty queues, blocked scheduling actions, stale exports, crew-link access problems, and public application issues before assuming data is lost.
Article guidance
Most Stage Manager problems come from setup state, permissions, module access, missing event data, stale shared material, or a validation rule doing its job. Work through the visible state first so the fix matches the real cause.
If Stage Manager is missing
- Check that Stage Manager is included in the organisation package.
- Check that the module is enabled for the event.
- Check that your role has the needed Stage Manager permissions.
- Ask an owner or admin to review access if the module appears for other users but not for you.
If an act cannot be scheduled
- Check the act is in the event lineup and has an eligible status.
- Check the selected event day and stage are allowed for that act.
- Check act availability windows, set length, changeover, repeat count, and repeat buffer.
- Check whether the stage is closed or outside its day window.
- Check whether the same act or stage already has an overlapping performance.
- Check whether the act shares named crew, backline, hosts, playback rigs, vehicles, or other resources with another overlapping slot.
- Check whether stage suitability advisories are pointing to missing stage specs needed by the act.
- Use blocked-action guidance, conflict hints, and the schedule health rail before trying to force a placement.
If crew information looks stale
- Check whether a newer running order was published after the production pack or technician link was sent.
- Check whether performer technical follow-up updated rider or technical information after sharing.
- Regenerate scoped exports or queue updates to contactable stale recipients where needed.
- Revoke or regenerate technician links if the wrong person has the old link.
If contract confirmations are not moving
- Check whether the lineup row has a current contract confirmation link and whether the latest delivery matches that current token.
- Check whether the link has expired. Refreshing the link creates a new URL, so send or record the new delivery afterwards.
- Check the recipient email or phone before using SmartGig email or SMS. If the link was sent outside SmartGig, record the send manually so the queue has useful evidence.
- Check whether the contract is already signed before chasing; signed rows keep their signature metadata and do not need reminders.
If scheduled reminders are not sending
- Check the reminder queue status before creating a duplicate chase.
- Check that the selected channel has a usable email address or phone number for the recipient.
- Check that the send time is due in the event timezone.
- Check whether the underlying call time, accreditation note, or production-review deadline changed after the reminder was queued.
If accreditation desk data looks wrong
- Check the latest lineup row before trusting an older printed credential sheet.
- Check desk edit, reprint, and handover history for on-day changes.
- Check whether complimentary Ticketing passes were issued and whether attendees have checked in.
- Check whether the Stage Manager dashboard accreditation report is pointing at another event with the same performer or pass label.
If a public application or follow-up link does not work
- Check the form status and deadline.
- Check required custom questions and file requirements.
- Check whether the applicant is using the latest save/resume or follow-up token link.
- Check whether the application has already been confirmed, withdrawn, rejected, or otherwise moved to a state where the requested action no longer applies.