Scanner Codes and Gate Setup
Prepare mobile scanner access, gate assignments, override reasons, and event-day checks for ticket QR scanning.
Article guidance
Scanner access gives gate staff a focused mobile workflow without giving them the full organiser dashboard. A scanner code can route the mobile app into the ticket gate workflow for the correct event, and scanner assignment metadata helps reports show which gate or device handled each scan.
What scanner setup can record
- Scanner name or label.
- Module workflow, such as Ticket gate rather than Trader arrivals.
- Assigned gate or area.
- Intended device label.
- Staff handover note.
- Revoked or restored state.
- Regenerated code when access needs to be rotated.
Prepare the team
- Create scanner codes: Create codes for the devices or staff who need ticket gate access.
- Label the gate and device: Use names that will make sense later in check-in history and gate reports.
- Test login: Open the mobile app and confirm the scanner code lands in the ticketing workflow for the right event.
- Test scanning: Scan a valid ticket, duplicate ticket, wrong-event ticket, and an early or late ticket where entry windows exist.
- Brief override rules: Gate staff should know who can approve exceptions and what reason to enter.
Camera permission
The mobile scanner uses the camera only while the scanner screen is open, only to read SmartGig QR codes for live check-in. It does not take photos, record video, or use the microphone. The QR result is sent to SmartGig for validation.
After the event
- Use Check-in history for individual scan decisions.
- Use Reports > Gate operations for accepted/stopped scans, duplicate attempts, overrides, scanner throughput, scans per minute, and recent gate activity.
- Revoke or rotate scanner access that should not remain active for future events.