The Ticketing dashboard is the cross-event operational view. Alongside sales, it shows current ticketed events, orders, refunds, disputes, sale-window blockers, operational health and early abuse signals, so the team can act before customers or gate staff find the problem.
Attention queues
- Failed payment retries show orders where the buyer may need a fresh payment link or support follow-up.
- Pending or failed refunds show finance actions that are not finished.
- Open disputes show chargebacks that need evidence or outcome tracking.
- Near sell-out ticket types help teams watch low remaining stock.
- Draft events show setup work that has not launched.
- Sale-window blockers flag ticket types that may not be available when expected.
- Abuse watch highlights repeated failed payments, high same-email paid-order volume, repeated promo use, and open dispute patterns.
Operational health checks
- Stripe readiness for paid ticket sales.
- Stripe webhook signal for payment, refund, and dispute updates.
- Ticket PDF generation health.
- Recent scan activity for live gate confidence.
- Queue depth warnings for stale queued work.
- Scheduled ticketing command freshness, such as unpaid-order expiry, no-show marking, issued-order repair, ticket PDF repair, and scheduled report generation.
How to use it
Start with red or warning states
Open the queue item rather than treating the dashboard as a passive report.
Follow the link to the event area
Most rows link to the order, refund, dispute, event, or report area that needs action.
Log the action
Use notes, refund recovery, dispute response, or setup changes so the audit history explains the resolution.
For live events, review the dashboard before sales open and again before doors open. The useful question is not what sold, but what needs attention now.
Need ticketing and payment tools for your event?
Sell tickets, manage payments, support buyers and scan QR tickets with the order and entry history available to the event team.
Related articles
Set Up Ticketing on an Event
Create the ticketing workspace from a central event, choose the right setup path, and prepare the public ticket page without opening sales too early.
Ticketing Setup Readiness and Publishing
Use the readiness checklist, preview, visibility settings, buyer policies, support details, and launch checks before opening public checkout.
Automatic Ticketing Waiting Room
Understand how SmartGig automatically protects checkout during demand spikes with a buyer-friendly queue, clear public messages, and the same inventory checks used by normal checkout.