Understand Billing, Trials, Packages, and Invoices

Billing controls the money your organisation pays for SmartGig. It is not the same as event payments collected from participants or ticket buyers.

Start here when

• You want to check the current SmartGig package, billing cycle, trial, card, service credit balance, or subscription invoice.
• You need to understand which modules or allowances are included in the organisation package.
• You are deciding whether to add a module such as Ticketing, Stage Manager, Transport, Site Plan, White Label, team management, recurring events, or SMS allowance.
• You need to download invoices for the SmartGig subscription rather than participant or ticket income.

What Billing can show

• Current package and billing cycle.
• Trial end date and remaining trial time where applicable.
• Available package components and monthly or annual pricing.
• Subscription cards and invoice history for card-billed accounts.
• Service credit balance, credit plan selection, renewals, and credit history for credit-billed accounts.
• Package previews before applying changes.

Changing package or billing

• Some accounts can add or change package components from Billing.
• Card-billed accounts can manage payment methods and download subscription invoices.
• Service-credit accounts can preview credit usage before applying a plan.
• Some downgrades or account changes may require support if they affect active data or features.

Before changing a package

• Check which active events use the module you want to remove or add.
• Tell affected team members if a module, allowance, White Label setting, or SMS workflow may change.
• Export any information your organisation needs before making a support-led downgrade that affects active workflows.
• Use a demo or support conversation for complex changes where several live events depend on the same package features.

Billing versus Payments

• Billing pays SmartGig.
• Settings > Payments connects Stripe for participant and ticket card payments.
• Event Payments manages participant fees, invoices, and reminders.
• Ticketing manages ticket orders, checkout, refunds, and reports.

When to contact support

• A module you expected is missing after a package change.
• A subscription invoice, card charge, service credit balance, or trial date looks wrong.
• You need to change a package but the self-service control is not available.
• You are unsure whether removing a module will affect current events, public links, generated documents, or team access.