Understand Billing, Trials, Packages, and Invoices
Manage the SmartGig subscription, package components, trial, service credits, cards, and subscription invoices.
Article guidance
Billing controls the money your organisation pays for SmartGig. It is not the same as event payments collected from participants or ticket buyers.
What Billing can show
- Current package and billing cycle.
- Trial end date and remaining trial time where applicable.
- Available package components and monthly or annual pricing.
- Subscription cards and invoice history for card-billed accounts.
- Service credit balance, credit plan selection, renewals, and credit history for credit-billed accounts.
- Package previews before applying changes.
Changing package or billing
- Some accounts can add or change package components from Billing.
- Card-billed accounts can manage payment methods and download subscription invoices.
- Service-credit accounts can preview credit usage before applying a plan.
- Some downgrades or account changes may require support if they affect active data or features.
Billing versus Payments
- Billing pays SmartGig.
- Settings > Payments connects Stripe for participant and ticket card payments.
- Event Payments manages participant fees, invoices, and reminders.
- Ticketing manages ticket orders, checkout, refunds, and reports.