FAQ: Billing, Payments, and Payouts

Separate SmartGig subscription billing from participant fees, ticket sales, invoices, Stripe Connect, refunds, and finance exports.

Article guidance

The word payment appears in several places because event operations have several kinds of money. The key is knowing which payment you are trying to fix.

Common questions

Where do I pay SmartGig? Use Billing & Subscription.
Where do I connect card payments for participants or ticket buyers? Use Settings > Payments for Stripe Connect.
Where do I mark a trader or participant as paid? Use the event Payments tab in Trader Manager.
Where do I send participant invoices? Use event participant or event Payments invoice actions.
Where do ticket orders and refunds live? Use the Ticketing event Orders, Refunds, and Reports pages.
Where do payout details live? Stripe payout details are handled in Stripe; SmartGig records the payment context it receives and uses.

If card payments are not working

Check Stripe Connect in Settings > Payments: Confirm onboarding, charges, and status are ready.
Check the event or ticketing setup: Make sure Stripe is enabled where the public workflow needs it.
Check public status: Draft, paused, closed, or hidden states can prevent public checkout or portal payment.
Check the amount: No outstanding balance usually means there is nothing to pay.