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FAQs 10 July 20264 min read

FAQ: Why Can I Not See a Feature?

Work through package access, module activation, event setup, and role permissions when a page or button is missing.

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Missing features usually come from one of four places: the organisation package, the event module setup, your role permissions, or the current event state.

Check these first

1

Check your organisation package

Some features, such as Ticketing, Stage Manager, Site Plan, Transport, team management, recurring events, open applications, SMS, or White Label, depend on package access.

2

Check your role

A feature can be available to the organisation but hidden from users without the right permission.

3

Check the event module

Ticketing, Stage Manager, Site Plan, and Trader Manager may need to be set up on the event before their event-specific pages open.

4

Check event or form status

Draft, paused, closed, archived, or not-ready states can hide or disable public-facing actions.

5

Ask an owner or admin

They can review billing, package, team role, and module setup.

What to tell support

  • The page or action you expected to see.
  • The event name, if it is event-specific.
  • Your role name.
  • Whether another user in the same organisation can see it.

Common examples

  • Ticketing is hidden because the event has not been set up as a ticketed event yet.
  • A billing or White Label page is hidden because your role is not owner-level or the feature is not in the package.
  • A public action is disabled because the event, form, or checkout is still Draft, Paused, Closed, Hidden, or not ready.

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