Manage Team Members and Security

Change roles, deactivate users, reactivate users, remove users, and reset two-factor authentication for team members.

Article guidance

Team management is not just inviting people. It is also the place to clean up access after an event, a role change, a staff departure, or a lost authenticator app.

Common team actions

Change role when a person needs more or less access.
Deactivate a user when you want to pause their access without deleting the team record.
Reactivate a user when they should regain access.
Remove a user when they no longer belong to the organisation.
Reset two-factor authentication for a team member who has lost access to their authenticator app and cannot use recovery codes.

How to choose the right action

Use role change for normal job changes.
Use deactivation for temporary access removal, seasonal staff, or people who may return.
Use removal when the person should no longer be associated with the organisation.
Use two-factor reset only after you are confident the request is genuine.