Prepare QR and Mobile Check-In
Set up event-day scanner access, confirmed participant QR records, manual search, and check-in safeguards.
Article guidance
Mobile check-in gives event-day staff a focused way to search participants and scan QR codes without giving them the full organiser workspace. It is designed for the gate, site office, or arrival desk.
Before check-in
- The event should be Open or In Progress.
- Participants should be Confirmed if your process requires confirmed status for check-in.
- Participants should have access to their portal or QR details where needed.
- Scanner users need an active login or scanner code with suitable event access.
- Test scanning before the gate opens, while there is still time to fix access, device, or QR-code issues.
Manage scanner access
- Create scanner codes for event-day staff or devices where your setup uses scanner-code login.
- Label devices or scanner users clearly so access can be identified later.
- Regenerate a code if it may have been shared too widely.
- Revoke or delete access when a device should no longer be used.
What scanning checks
- The QR payload belongs to the expected event record.
- The event is part of the signed-in or scanner-code organisation.
- The participant or ticket is eligible for check-in.
- Duplicate, wrong-event, early, late, or already-used scans can be blocked or shown clearly depending on the workflow.