The event Payments tab is the finance working view for participant-led events. It shows summaries, method totals, participant balances, invoices, filters, and payment actions.
Payment statuses
- Unpaid: no money has been logged.
- Part Paid: some money has been logged but a balance remains.
- Paid: the expected amount has been received.
- Refunded: money has been returned or marked as returned.
Update a payment manually
Open the event Payments tab
Find the participant row.
Open the payment action
Edit status, paid amount, method, reference, and any relevant notes.
Save the update
Event totals and participant status update from the saved payment data.
Check automatic status changes
SmartGig may confirm a participant automatically when payment and other conditions are satisfied.
Other payment tools
- Filter by payment status or method.
- Bulk mark selected participants as paid when appropriate.
- Export payment data for finance review.
- Send reminders to unpaid or part-paid participants.
- Use Stripe payment history to verify card payments that were collected through the portal.
Before exporting finance data
- Check unpaid and part-paid filters for recent manual payments that still need logging.
- Refresh invoices after pricing, VAT, catalogue, coupon, or manual adjustment changes.
- Review refunds and notes so exported totals make sense to someone outside the event team.
Manual finance updates should include enough reference information for another person to understand the payment later, including bank references, notes, or external receipt details where available.
Need payments tied to the rest of the event?
SmartGig connects trader applications, ticketing, invoices, balances, refunds, documents and operational history so finance is not stuck reconciling loose exports.
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