Send Event Communications

Send email and SMS updates to selected event participants, Stage Manager crew, or Stage Manager performers without exporting contact lists.

Article guidance

The Communications tab lets organisers contact selected event participants from the event record. Where Stage Manager production recipients or lineup performers exist, it can also send crew-only or performer-only updates to those contacts, with Stage Manager templates for common production messages. Contactable production-recipient and lineup rows can open Communications with that contact already selected. It keeps the message, recipients, channel, replies, and delivery context closer to the event than a separate email tool can.

Before sending

You need permission to send messages.
Recipients need usable email addresses or phone numbers for the channel you choose.
SMS requires available SMS credits and suitable recipient numbers.
Use filters to avoid sending the wrong message to the whole event.
Check whether the message should be event-wide, filtered, participant-specific, crew-only, performer-only, or split by audience.

Send a message

Open the event Communications tab: Use the event page tabs.
Use context where available: From Stage Manager setup or lineup, use Message on a contactable production recipient or performer to start with that contact selected and other recipient groups cleared.
Choose channels: Select Email, SMS, or both.
Start from a Stage Manager template where useful: Crew and performer templates can prefill running-order changes, technical-pack updates, call-time changes, or technical-information requests.
Filter recipients: Use compliance, payment, status, participant selection, the Stage crew selector, or the Stage performers selector before composing.
Write the message: Add email subject and body, and SMS body where selected.
Preview email: Use preview to check rendered email content.
Send: SmartGig queues the communication and records progress where available.

SMS credit behaviour

The compose panel shows available credits.
SmartGig estimates credit usage before sending.
Long SMS messages can use more than one credit per recipient.
Sending is blocked when estimated SMS credits exceed your available balance.
Crew and performer SMS recipients are included in the estimate only when they are selected and have usable phone numbers.