Set Up Stripe for Event Payments
Connect Stripe in Settings > Payments so eligible participant portals and ticket checkout can take card payments.
Article guidance
Stripe Connect lets your organisation receive card payments from participant portals and ticket checkout. It is configured at organisation level, then used by eligible events and modules.
Before you start
- You need the manage payments permission.
- You need access to the Stripe account that should receive money.
- Stripe must finish onboarding and show that charges are enabled before you rely on card payments.
- Paid ticket sales also need the ticketed event to be Stripe-ready.
Connect Stripe
- Open Settings > Payments: This is separate from Billing.
- Choose Connect Stripe: SmartGig redirects you to Stripe onboarding.
- Complete Stripe requirements: Provide the business, identity, bank, or verification details Stripe asks for.
- Return to SmartGig: SmartGig shows whether onboarding, charges, and payouts are ready.
- Refresh or sync status if needed: Use the refresh or sync action after updating details in Stripe.
After connecting
- Enable card payments only on the events or ticketing workflows that should use them.
- Preview the participant portal or ticket checkout before sharing public links.
- Check a small test flow before relying on Stripe for a live payment deadline.
Disconnecting Stripe
Disconnecting Stripe stops future Stripe Connect card payments for the organisation. Existing payment records remain as history.